Information Collected for Emergency Dispatch & Service Delivery
When you contact Sewage Backup Cleanup Pros by telephone at 1-844-552-7447 or submit an online dispatch request, we collect only the information essential to evaluate the loss, provide life-safety instructions, and mobilize an equipped crew:
- Property & Location Data: Physical street address, apartment or suite number, city, state, and postal ZIP code to verify travel distance, identify municipal utility boundaries, and calculate realistic arrival windows.
- Contact Details: Customer name, primary telephone number, alternate callback number, and email address for dispatch updates and insurance scope delivery.
- Loss Characteristics: Detailed description of the biohazard event, including flooded building levels (basement, slab, crawl space), active status (rising vs stabilized), affected plumbing fixtures, and utility connection (municipal sewer vs private septic).
- Insurance Documentation: Digital photographs, video recordings, itemized inventories of wet contents, and insurer policy information provided by the property owner to support insurance claim documentation.
- Technical Log Data: Non-identifying technical data collected automatically through website visits, including IP address, browser type, device characteristics, and referring URLs to maintain site security and server stability.
How Your Information Is Used
All collected information is used strictly for legitimate emergency dispatch and restoration operations:
- Emergency Crew Mobilization: Routing equipped biohazard technicians with appropriate Category 3 extraction equipment and EPA-registered biocides to your exact address.
- Customer Communication: Communicating arrival windows, road conditions, and vital first-hour safety protocols (such as electrical hazard avoidance and HVAC shutdown).
- Insurance Claim File Preparation: Compiling detailed moisture logs, photographic evidence, scope sheets, and disposal manifests to facilitate homeowners insurance claims.
- Regulatory & Waste Compliance: Ensuring waste transportation and disposal adhere to municipal sewer utility regulations and state public health reporting statutes.
Strict Confidentiality: No Selling or Renting of Customer Data
We enforce strict data-protection rules regarding customer information:
- Zero Data Sales: We do not sell, rent, trade, lease, or monetize customer contact details to third-party marketing companies, advertisers, lead aggregators, or commercial data brokers.
- Authorized Field Personnel Only: Personal and property details are shared exclusively with the verified field technicians and response personnel assigned to your specific property.
- Legal Compliance: Information is disclosed to external authorities only when strictly required by a valid court order, subpoena, or applicable state public health reporting statute.
Insurance Documentation Retention
Restoration files—including digital photographs, time-stamped thermal imaging scans, moisture meter reading logs, and itemized disposal manifests—are securely retained for the duration required to complete the remediation, satisfy insurance carrier verification, resolve outstanding claims, and meet federal and state tax and accounting recordkeeping mandates.
Website Cookies & Technical Analytics
Our website uses standard functional cookies and session files to enable essential navigation tools, such as our municipal ZIP code lookup bar and state directory filters. We do not deploy invasive cross-site advertising trackers or third-party behavioral tracking cookies. You may configure your web browser to block or delete cookies at any time without impacting your ability to call our emergency dispatch line at 1-844-552-7447.
Technical & Administrative Security Measures
We implement industry-standard administrative, physical, and technical security safeguards to protect customer data from unauthorized access, loss, alteration, or disclosure. All data transmissions through our web forms are protected using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption.
Contact Our Privacy Coordinator
For questions regarding this policy, to request corrections to your service records, or to discuss our emergency data management practices, contact our privacy team directly:
- Brand: Sewage Backup Cleanup Pros
- Direct Telephone: 1-844-552-7447
- Website: https://sewagebackupcleanup.site
- Hours of Operation: 24 Hours a Day / 7 Days a Week / 365 Days a Year